Report Concerns
Help keep City Square safe, attractive, and code-compliant
Whether it’s a broken streetlight, an overgrown lot, or a question about parking rules, this page guides you through how to report an issue—and how to avoid getting one of those orange violation letters yourself.
How to Report Issues
| Situation | How to Report | Typical Response Time |
| Common-area maintenance (damaged landscaping, pool gate, playground equipment, lights) | Submit a Maintenance Request in the CMA owner portal or email Latasha Channell - lchannell@cmacommunities.com |
1–3 business days |
|
Suspected rule violation at a specific address(parking, debris, architectural change without approval)
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Complete the Violation Report form in the CMA portal or Latasha Channell - lchannell@cmacommunities.com | 3–5 business days |
|
Urgent safety hazard(downed power line, active water leak)
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Call 911 first, then notify CMA at 800-522-6314 | Immediate |
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McDonough Code Enforcement takes Reports of Lawns/Grass not maintained, Cars parked in view that are inoperable, or if you see Eviction/Furniture or Move Out Trash, Or Trash Left Outside not in Trash Cans
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Send Email With Property Address To Officer Liddick: Kliddick@mcdonoughga.org
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Anonymous reports are accepted, but providing your contact info helps staff verify details quickly.
Need Assistance?
● CMA Customer Service: 800-522-6314 (Mon–Fri, 9 AM–5 PM)
● Community Association Manager: Latasha Channell - lchannell@cmacommunities.com
Thank you for partnering with your neighbors to keep City Square beautiful, safe, and compliant!