City Square FAQs

Quick answers to the questions every homeowner asks

Below you’ll find the most‐requested information about living in City Square—from who to call for account questions to which day the trash truck rolls down your street.

1. Who manages City Square?

Item	Details
Management Company	Beacon Management Services 1 Glenlake Parkway NE, Suite 515Atlanta, GA 30328
Community Manager	Courtney Lee – clee@beaconmanagementservices.com
Customer Service Line	404-907-2112 (Mon–Fri, 9 AM – 5 PM) • Press 1 for general questions • Press 2 for Accounting / online payments

Beacon handles assessment billing, amenity access cards, maintenance requests, violations, and ARC submissions.

2. Essential Services at a Glance

Service	Primary Provider	How to Reach	Notes
Trash & Recycling	McDonough City Hall/Republic Services	770-957-3915	Pick-up every Tuesday (recycling every other Tuesday). Bulk items by appointment.
Water & Sewer	McDonough City Hall	770-957-3915	Set up or cancel service.
Electric	Georgia Power	888-660-5890	Start/stop service or report outages via mobile app.
Natural Gas	Atlanta Gas Light (distribution) – choose a marketer (Gas South, Constellation, etc.)	877-427-4321 (AGL)	Select a marketer at psc.ga.gov; allow 3-5 business days.
Internet / TV	• Xfinity – 800-934-6489 • AT&T Fiber – 800-288-2020 • T-Mobile Home Internet – 844-839-5057		Availability may differ by street—check your address online.

Need the full trash calendar, bulk-item rules, or step-by-step utility instructions? Visit our Utilities & Trash-Pickup FAQ page for details.

3. Common “Day-to-Day” Questions

Question	Quick Answer
When can I set out bins?	After 6 PM Monday; bring them in by 8 PM Tuesday.
Where do I store bins the rest of the week?	Inside your garage or behind your fence—out of street view.
How do I report a missed trash pickup?	Call Henry County Solid Waste by 4 PM on Tuesday for next-day service.
Who do I contact for a broken streetlight?	Report the pole number at georgiapower.com/outages.
Do I need ARC approval to paint my front door?	Yes—any exterior color change requires an approved ARC Request Form before work begins.
Where can I find HOA documents and forms?	Download them anytime on the Documents & Forms page.

4. Still have questions?

Beacon Customer Service: 404-907-2112 → 1 (Mon–Fri, 9 AM–5 PM)
HOA Board Email: cshoadirector@gmail.com
Board Voicemail / Text: 770-527-0700

We’re here to help—reach out anytime, and welcome to City Square!